Tonume Policies

At Tonume Integrated Health, our goal is to provide you with exceptional care and attention. We strive to accommodate your scheduling preferences and recognize that unexpected situations can arise. To respect both our practitioners and the patients on our waiting list who require treatment, we kindly request that you provide at least 48 hours' notice if you need to cancel or reschedule your appointment. In our commitment to delivering a superior experience for all patients and honoring our practitioners' time, we have implemented the following policies:

Important Policies To Note Beforehand

  • Arrival To The Clinic

    We recommend that you arrive for your appointment 10 - 15 minutes prior to the scheduled start time in order to ensure a complete session. This allows you the time to fill out any appropriate forms, change clothing if necessary, and prepare for your treatment. It will also help you slow down, have some water or tea and catch your breath from your busy day!

  • Late Arrival

    Late arrivals can significantly disrupt our schedules. To be courteous to all our patients, if you arrive late, your session will either conclude at the originally scheduled time or you may need to reschedule. Please note that you will still be responsible for the full session fee. Practitioners may accommodate time changes at their discretion.

  • Late Cancellation

    You may cancel or reschedule your appointment without charge up to 48 hours in advance. Cancellations or rescheduling made with less than 48 hours' notice, or via voicemail/email after the close of business the day before your appointment, will incur a fee of at least $50.00 per late cancellation.
    Please note: This fee may vary based on the practitioner's discretion and the specifics of the cancellation. Charges can range from 50% to 100% of the session fee for late cancellations or no-shows. As independent contractors, practitioners may enforce their own policies, potentially resulting in charges up to 100% of the session fee. If you cancel more than three times without 48 hours' notice, advanced payment will be required.
    Please be aware that if you have extended health benefits and miss your appointment, we cannot bill your healthcare provider for the missed service. You will be responsible for any no-show or late cancellation fees incurred.

  • No-Show Policy

    We understand that life can sometimes become unpredictable, and unforeseen circumstances may arise. However, to respect our practitioners' time, we have implemented a no-show fee policy. If a patient does not attend a scheduled appointment and fails to provide advance notice, a no-show fee of a minimum of $50.00 will be charged.
    Please Note: This fee may vary at the practitioner's discretion, depending on the time elapsed between the cancellation notice and the appointment, as well as the type and duration of the session. Fees can range from 50% to 100% of the session fee for late cancellations or no-shows. If a patient has more than three no-show appointments, full advance payment may be required, and the patient may be asked to seek treatment elsewhere.
    As a courtesy, we provide email and text reminders, which should be seen as a helpful addition to your schedule. They should not be relied upon as the sole method of tracking your appointments.
    If you have extended health benefits and miss your appointment, we cannot bill your healthcare provider for services not rendered. You will be responsible for any no-show or late cancellation fees.

  • Zero Tolerance Policy

    At Tonume Integrated Health, we prioritize a safe and respectful environment for our patients and staff. Any verbal or physical behavior that threatens or devalues others is strictly prohibited. We will take immediate action to ensure everyone's well-being, which may include removal from the premises, dismissal, or contacting law enforcement in severe cases.
    Disruptive behavior is defined as inappropriate language or actions that disrupt the environment.
    Inappropriate Actions Include:
    • Physical violence or threats
    • Intimidation
    • Property damage
    • Unwelcome physical contact
    • Non-compliance with policies
    • Refusal to leave when instructed
    Inappropriate Language Includes:
    • Abusive language or shouting
    • Degrading remarks or jokes
    • Discriminatory or disrespectful comments
    • Offensive language or rudeness
    • Threats or harassment, including sexual harassment

  • Privacy Policy

    At Tonume Integrated Health, we are very committed to protecting the privacy of our user community. The intent of this privacy policy is to detail the information Tonume Integrated Health may gather about individuals who visit the website, how that information is used and the Clinic's disclosure practices. Please note that this policy applies only to Tonume Integrated Health (www.tonume.com) and not to the websites of other companies or organizations to which we may have provided links.
    ​
    User Information
    Individually identifiable information will not be released without that individual's prior consent. Visitors are not asked for individually identifiable information for they will not have access to these types of areas. In the future, users may be asked for personal interest and demographic information in order to create a more customized user experience; however these fields will normally be optional.
    Tonume Integrated Health does reserve the right to access and disclose individually identifiable information to comply with applicable federal, provincial, or local laws and to lawful government requests in order to operate its systems properly or to protect itself or its users.
    ​
    Site Usage Information
    Please note that Tonume Integrated Health may not control all content on or in conjunction with its site. The Tonume Integrated Health website may include content from other parties that may perform user activity tracking other than that described herein. For example, some of our links may use "cookies" in ways that we do not. It is advised that you review that particular website's privacy policy.

  • Scent Policy

    So many of us have allergies to synthetic scents and perfumes. To respect and accommodate the different needs of our patients, Tonume Integrated Health aspires to be a synthetic scent-free zone. We try to use only 100% natural essential oil products. Most essential oils are hypoallergenic and do not have the negative effects that synthetic scents do. For this, we would like to ask that you do not wear perfume or cologne on the days when you are scheduled for treatments with us.

  • Cell Phone Policy

    Many of our treatments revolve around trying to calm the nervous system. And with many questions surrounding the use of cell phones and their effects upon the body we ask that you please refrain from using your cell phone while at Tonume Integrated Health. If you have a hard time putting your phone down, we ask that you talk quietly and please put your ringer on silent mode. Putting your phone down will help to maintain a relaxing and calm environment for all of our patients.