Tonume Policies

Tonume No-Show/Late Cancellation Policy

At Tonume Integrated Health we aspire to provide you with the very best care and attention. We attempt to be available during the times our patients most desire. We understand that unanticipated events occur in everyone’s lives. Out of respect for both our practitioners and those patients who are needing treatment and are on our long waiting list, we ask that you do your very best to give us at least 24 hours notice to cancel or reschedule your appointment. In our commitment to provide an outstanding experience to all of our patients and out of consideration for our practitioners’ time, we have adopted the following policies:

 

Arrival at the Clinic

We recommend that you arrive for your appointment 10 - 15 minutes prior to the scheduled start time in order to ensure a complete session. This allows you the time to fill out any appropriate forms, change clothing if necessary, and prepare for your treatment.  It will also help you slow down, have some water or tea and catch your breath from your busy day!

 

Arriving Late Policy

As you can imagine, late arrivals can set back our schedules significantly. As a courtesy to our patients, if you arrive late, your session will still be completed at the originally scheduled appointment time or you may be asked to reschedule.  You will still be responsible for the full session fee. Practitioners may choose to accommodate for the time change if they are able. If more than three visits are missed or tardy, advanced payment will be required.

 

Late Cancellation Policy

You may cancel or reschedule without charge prior to 24 hours in advance of your scheduled appointment. If you cancel or reschedule with less than the aforementioned notice or via voicemail/email after closing the business day preceding your appointment, you will be charged a:

Twenty Five Percent (25%), to a minimum of $25.00 (whichever is greater) of the total session fee for the first no-show.

If more than three visits are cancelled without 24 hours notice, advanced payment will be required.

*If you have extended health benefits and you miss your appointment, we cannot bill your healthcare provider. We cannot bill insurance providers for a service we did not provide to you. You will be responsible for the no show/late cancellation fees.

 

No-Show Policy

We understand that sometimes life can get a little out of control and that unforeseen circumstances happen. Out of consideration and respect of our practitioners’ time, if a patient does not show up for a scheduled appointment and does not provide any type of advanced notice, the patient will be charged a no-show fee of:

  • Twenty Five Percent (25%), to a minimum of $25.00 (whichever is greater) of the total session fee for the first no-show. 

 

If more than three visits have been no-shows, full advanced payment will be required and/or you may be asked to seek treatment elsewhere.

*Please Note: As a courtesy, we offer email, text and phone reminders to the patient. These reminders should be considered a “bonus” to keep you on track with your schedule and should not be relied upon as your sole method of knowing when your appointment is.

 

*If you have extended health benefits and you miss your appointment, we cannot bill your healthcare provider. We cannot bill insurance providers for a service we did not provide to you. You will be responsible for the no show/late cancellation fees.

Privacy Policy

At Tonume Integrated Health, we are very committed to protecting the privacy of our user community. The intent of this privacy policy is to detail the information Tonume Integrated Health may gather about individuals who visit the website, how that information is used and the Clinic's disclosure practices. Please note that this policy applies only to Tonume Integrated Health (www.tonume.com) and not to the websites of other companies or organizations to which we may have provided links.

User Information


Individually identifiable information will not be released without that individuals prior consent. Visitors are not asked for individually identifiable information for they will not have access to these types of areas. In the future, users may be asked for personal interest and demographic information in order to create a more customized user experience; however these fields will normally be optional.

Tonume Integrated Health does reserve the right to access and disclose individually identifiable information to comply with applicable federal, provincial, or local laws and to lawful government requests in order to operate its systems properly or to protect itself or its users.

Site Usage Information


Please note that Tonume Integrated Health may not control all content on or in conjunction with its site. The Tonume Integrated Health website may include content from other parties that may perform user activity tracking other than that described herein. For example, some of our links may use "cookies" in ways that we do not. It is advised that you review that particular web sites privacy policy.

Scents Policy

So many of us have allergies to synthetic scents and perfumes. To respect and accommodate the different needs of our patients, Tonume Integrated Health aspires to be a synthetic scent-free zone. We try to use only 100% natural essential oil products. Most essential oils are hypoallergenic and do not have the negative effects that synthetic scents do.  For this, we would like to ask that you do not wear perfume or cologne on the days when you are scheduled for treatments with us.

Cell Phone Policy

Many of our treatments revolve around tying to calm the nervous system. And with many questions surrounding the use of cell phones and their effects upon the body we ask that you please refrain from using your cell phone while at Tonume Integrated Health. If you have a hard time putting your phone down, we ask that you talk quietly and please put your ringer on silence mode.  Putting your phone down will help to maintain a relaxing and calm environment for all of our patients.

Loud Voices/Sounds make for a lousy treatment

Most of our patients agree that receiving their treatments in a calm, quiet clinical environment is the best way to get the most out of their session. Therefore we do our best to provide a quiet environment for all of our treatments that we provide.  We ask that you walk quietly through our hallways, and always speak with a soft voice when at the front desk, in the waiting area or talking to your phone as a courtesy to others trying to enjoy their treatments.

HOURS

ADDRESS

*Modified RE-START Hours

TUESDAY - SATURDAY

11:00AM-7.00PM

 

We hope to be back to our

regular clinic hours as we continue to flatten the COVID-19 curve

 

 

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2655 Commercial Drive
Vancouver, BC V5N 4C3

email: info@tonume.com

Tel:  604-428-1399
 

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Tonume Integrated Health would like to acknowledge the shared traditional ancestral territories of the Musqueum, Squamish and Tsleil-Waututh First Nations. The Coast Salish peoples have lived in the Pacific Northwest for thousands of years and we recognize 

the traditional unceded territory in which our clinic operates.

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